Appointment Policy

To ensure a smooth and punctual experience, we recommend that clients arrive 5 minutes early for all appointments. This allows us to start on time and ensures that you receive the full treatment you deserve. In the event that you are running late, we may need to make changes or reschedule to avoid causing delays for other clients. Please note that if your therapist has already been scheduled for that time, the original treatment will be charged.

When making online bookings, a 50% deposit of the total treatment cost will be required. If you have a previous deposit on your account, please contact the studio directly via phone or email. For bookings made in the studio or over the phone, we will securely store your credit card details or gift voucher number.

We kindly request a minimum of 24 hours' notice for any changes or cancellations. This allows us to offer the vacant time slot to another client. Cancellations or no-shows made with less than 24 hours' notice will incur a cancellation fee equal to 50% of the treatment cost.

Please be aware that our studio is closed on Sundays and Mondays. Messages left on Sundays or Mondays regarding Tuesday appointments do not provide sufficient notice, and the cancellation fee will apply. If you are unwell, you are welcome to send someone else in your place to avoid the cancellation fee.

As a courtesy, we send out confirmation texts and emails 48 hours before your appointment. We appreciate your understanding and cooperation.